Question 1

What time is check-in and check-out?

Accepted Answer

Check-in time is 2:00 PM and check-out time is 11:00 AM. Early check-in and late check-out are  subject to availability and may incur additional charges.

Question 2

What documents are required at check-in?

Accepted Answer

All guests must present a valid government-issued photo ID at check-in. Foreign nationals must  provide a valid passport and visa. PAN Card is not accepted as valid ID proof.

Question 3

Is early check-in or late check-out available?

Accepted Answer

Yes, this is subject to room availability and may involve additional charges. Please contact the  hotel in advance to request this service.

Question 4

What is the cancellation policy?

Accepted Answer

Free cancellation is available if cancelled within the allowed time frame mentioned at the time of  booking. Late cancellations or no-shows may incur charges.

Question 5

How long does it take to receive a refund?

Accepted Answer

Eligible refunds are processed within 7–14 working days to the original method of payment.

Question 6

Is parking available?

Accepted Answer

Is parking available?  Parking availability depends on property facilities. Please contact the hotel directly to confirm  parking options.

Question 7

Are unmarried couples allowed?

Accepted Answer

Yes, unmarried couples are welcome, provided both guests present valid government-issued ID  at check-in.

Question 8

Is breakfast included in the room rate?

Accepted Answer

Breakfast inclusion depends on the selected room package. Please check your booking  confirmation for details.

Question 9

Is Wi-Fi available?

Accepted Answer

Yes, complimentary Wi-Fi is available for guests during their stay.

Question 10

Are pets allowed?

Accepted Answer

Pets are not allowed unless prior approval has been given by hotel management.

Question 11

Do you provide airport or railway station pickup?

Accepted Answer

Pickup services may be arranged upon request and may involve additional charges. Please  contact the hotel in advance to schedule this service.

Question 12

Is smoking allowed in the rooms?

Accepted Answer

Smoking is strictly prohibited in non-smoking rooms. A penalty may apply for violations.

Frequently asked questions